Title: Account Manager

Reporting To: Head of adops

Role Overview

The Ozone Project requires support in account management. The account management function sits within the Ad Operations team, and supports the sales team. The role is suited to someone from a digital background at a Media Owner, Agency, Client or Publisher.

As an Account Manager you will be comfortable working in a fast moving environment, acting as the conduit between the Sales and Operations functions. However, most importantly you’ll act as the main day-to-day contact for our clients once campaigns have been booked, providing the highest possible standards in terms of customer service.

Responsibilities

  • Delivering exceptional and industry leading customer service in line with Ozone Project Service Level Agreements (SLA’s) with Media Agencies

  • Building and maintaining strong relationships and evangelising the Ozone Project proposition within your assigned roster of agencies, including regular face to face meetings and presentations

  • Working closely, both internally with the Sales team, and externally with our clients, pre-campaign to ensure campaigns are set up to succeed. Obtaining a full understanding of what has been sold, what the ‘measurement of success is’, along with campaign benchmarks, and recording this information in a campaign checklist, then communicating internally to the Ops team to ensure effective, 360 campaign set-up

  • Making sure campaigns which are set up with knowledge of any 3rd party vendors or technology being used are flagged to Ops, along with pixels and getting the required daily reports in place

  • Confirming to clients that campaigns have gone live by providing confirmation screen-grabs in a timely fashion, in accordance with our SLA

  • Liaising regularly with clients through the lifecycle of their campaigns to deliver campaign updates, including performance insights, optimisation feedback and suggestions for increasing budgets - where applicable

  • Seeking continual feedback on how we’re performing and any benchmarks versus other partners on the plan, then providing this information to Operations

  • Confirming that a campaign has ended and providing delivery stats within 24 hours of a campaign end date, in accordance with our SLA

  • Completing insightful and rigorous Post Campaign Analysis and delivering the report to a client in accordance with our SLA

  • Creating and presenting Quarterly Business Reviews for key clients, whilst adhering to the SLA

  • Working with Data, Operations and Sales to put together proactive insights and research to secure re-bookings and up-weights

  • Sourcing briefs and working with your Sales Manager to provide well constructed, detailed and compelling proposals, to ensure we win more business from existing clients

  • Responding to client requests and troubleshooting campaign and/or technical issues in a timely manner

  • Using SalesForce (or other CRM system) on a daily basis for every aspect of day-to-day business from building pipeline to managing live campaigns

  • Dealing with Finance queries both internally and externally to ensure full payment on booked revenue, in accordance with our SLA

  • Meeting individual and team targets, both revenue and performance based

Your Experience

To be a successful Account Manager at the Ozone Project you are the kind of person who possesses a rare combination of an incredibly positive attitude towards work, a strong drive to learn and be self directed, and ambition. Whilst demonstrating the ability to build long-term relationships with a broad set of clients and personality types.

We require that you demonstrate the relevant skills and experience as follows:

  • A proven track record in online campaign management and/or account management

  • Experience working directly with Media Agencies or Advertisers

  • An interest in Digital Technology and Advertising

  • The ability to be both highly creative and highly analytical at once

  • Extremely effective organisation and time management skills

  • Be a confident, knowledgeable and engaging presenter

  • Knowledge of Programmatic trading and technology, along with the ability to clearly communicate technical concepts to all audiences

  • Experience of Salesforce.com or similar CRM systems

Things we love to see

  • You consistently exceed targets and seek new challenges

  • You love the advertising business and stay abreast of industry news

  • You are self-sufficient

  • You are bright & charismatic

  • You want to grow an exciting, dynamic and inclusive culture