We’re looking for a Client Services Manager to join our Front Office Sales Team.
As part of our Client Services team, the role is accountable for delivering digital advertising campaigns across Ozone's premium publisher platform to build upon our market reputation for creating seamless customer experience through excellent client service that deliver real-world results. 1.5+ years experience in a similar role is necessary.
Responsibilities
You’ll deliver campaigns across the Ozone ecosystem with the ultimate goal of client service excellence and satisfaction that will lead to revenue growth and new opportunities for the Ozone business from its existing clients
You’ll deliver transparency to advertisers and promote an ‘easy to do business with’ experience in-market by seamless project management of campaigns
Residing in this team you’ll be a key stakeholder of the advertiser business and its needs in relation to campaign management, this will involve keeping cross functional business partners informed
Your campaigns will always have the correct set up, reflecting a full understanding of what has been sold, what the ‘measurement of success is’, a campaign checklist and effective communication to the ops team; including use of any third-party vendors
You’ll make recommendations to clients which align with their objectives of driving long term brand building and consideration, as well as short term sales form their target audience, to get the required real world results
You’ll work with the Sales team as well as cross functional teams to constantly improve and execute effective client service that aligns with the ever evolving product innovation and different customer segments, including insight generation
You’ll drive long term engagement for advertisers that drives repeat business. A key driver to this will be the end of campaign analytics and presentations for learning and development
You’ll demonstrate drive and commitment to delivery of your own and team objectives and will help other team members as needed
Required experience/skills
You’ll be a skilled project manager, delivering quantifiable service improvements in line with customer needs
1.5+ years in a client services role working with most reputable brands
Understanding of digital creative production, ad serving, cross-channel attribution, and media analytics
You’ll have worked in an environment where creating processes and improving tools that measurably improve productivity, quality, or advertiser experience
Excellent English language skills, both written and verbal
Degree educated or equivalent
What we offer
30 days annual leave plus your birthday day off
Competitive AVIVA pension scheme, with employer contributions up to 4%
Medical cash plan - cash back on a range of health benefits incl. dental, optical, physio etc.
Private Medical Insurance with Vitality - includes unlimited virtual GP consultations and Mental Health support in addition to cover for illness and a number of other incentives and benefits
Income protection - to support you financially following serious illness or injury. This pays up to 70% of your salary for up to 5 years
Group life assurance - tax free lump sum of 4x salary paid to your chosen beneficiaries
Employee Assistance Programme - range of mental wellbeing support including life coaching and crisis support
Rewards and discounts via interactive apps to make savings at your favourite brands, including gym discounts and savings on holiday and travel
Hybrid working - mix of office and home working
About the process
Ozone’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.
To apply, please contact us at at the following email address: workwithus@ozoneproject.com